Mermaid Whispers - Terms, Conditions and Policies

SHIPPING

Items are shipped via standard Royal Mail untracked services unless a tracked or signed for option has been selected by the customer during the checkout process. Proof of posting is obtained for each item. Please allow 7 days for delivery within the UK and 14 days to other destinations.

Should a dispatched item not arrive within the expected timescales then please contact us. Please note that Royal Mail and other mailing services require a minimum time period to elapse before they regard an item as undelivered.  We must therefore allow at least 21 days for UK deliveries and 30 days for deliveries outside of the UK before we will be able to chase the matter for you.

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RETURNS POLICY

If you change your mind about your purchase you have the right to cancel within 14 days of receiving the item(s). In these circumstances we request that you return the item (in the original packaging where possible) within this 14 day period. We recommend you obtain proof of posting when doing so. Mermaid Whispers are not liable for return postage costs.

Please note that bespoke, custom-made to order and personalised items are excluded from this returns policy. We also cannot accept returns on earrings for reasons of hygiene.

Please contact us should you require any further details regarding our returns process.

In the unlikely event that the item you receive is faulty then you are entitled to a full refund. Please contact us in the first instance should you feel that your items are faulty, or if you believe that they do not match the description/images shown at the time of purchase.

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PRIVACY POLICY

What is this Privacy Policy for?

This privacy policy is for this website [www.mermaidwhispers.com] and governs the privacy of those who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google and Bing and uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html]. Microsoft's policies (including

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form for the email submission process but we advise users using said form that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites). The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms upon which this website and its owners participate are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (web addresses).

Users are advised to take caution and exercise good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

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DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Mermaid Whispers and while all endeavours are made to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of this website.

Through this website you may be able to link to other websites which are not under the control of Mermaid Whispers. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Mermaid Whispers takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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COPYRIGHT NOTICE

This website and its content is copyright of Mermaid Whispers - © Mermaid Whispers 2016.  All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with express written permission of the copyright holder, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.